CRM Supervisor

Description	Assist in handling incoming service call inquiries and to solve customer complaints responsively Providing product information to customers and selling company product both up selling and cross selling via inbound call center Overall manage and responsibility for developing & training  CRM team, technical sales and service skills Working closely with Manager to manage all aspects of the CRM team to ensure smooth customer centre operations (line, call and email) and that key KPI targets are met Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty programs. Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organization and captures all required information at key points in the customer life cycle. Enter and update customer information in the database Prepare case registration & call performance report as monthly /yearly Perform any other duties as may be assigned
Qualification	Bachelor’s Degree or Master's Degree in Business Administration, Marketing or any related field. At least 2-3 years professional experience in Call center & customer service plus sales Working experience in fast paced environment preferably i.e. FMCG/retails, Telecom, Banking, Home Shopping would be an advantage. Customer orientation and ability to adapt/respond to different types of characters Good command of Thai and English for reading, speaking and writing. Result orientated, Strong leadership skills, disciplined and analytical approach. Team player, Carry Positive & Can-do Attitude with Pleasant personality.

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