CRM Supervisor

  • Assist in handling incoming service call inquiries and to solve customer complaints responsively
  • Providing product information to customers and selling company product both up selling and cross selling via inbound call center
  • Overall manage and responsibility for developing & training  CRM team, technical sales and service skills
  • Working closely with Manager to manage all aspects of the CRM team to ensure smooth customer centre operations (line, call and email) and that key KPI targets are met
  • Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty programs.
  • Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organization and captures all required information at key points in the customer life cycle.
  • Enter and update customer information in the database
  • Prepare case registration & call performance report as monthly /yearly
  • Perform any other duties as may be assigned
  • Bachelor’s Degree or Master's Degree in Business Administration, Marketing or any related field.
  • At least 2-3 years professional experience in Call center & customer service plus sales
  • Working experience in fast paced environment preferably i.e. FMCG/retails, Telecom, Banking, Home Shopping would be an advantage.
  • Customer orientation and ability to adapt/respond to different types of characters
  • Good command of Thai and English for reading, speaking and writing.
  • Result orientated, Strong leadership skills, disciplined and analytical approach.
  • Team player, Carry Positive & Can-do Attitude with Pleasant personality.